1. Information We Collect
We collect personal information to provide you with a safe, seamless, and personalized paragliding experience. The types of information we may collect include:
- Contact Details: Your name, email address, phone number, and mailing address.
- Booking Information: Details related to your paragliding bookings, such as flight dates, preferences, and special requests.
- Payment Information: Credit card details or other payment methods used for processing transactions.
- Health and Safety Information: Relevant medical conditions or physical limitations to ensure your safety during paragliding activities.
- Emergency Contact Information: Details of a person to contact in case of an emergency.
- Technical Data: IP address, browser type, and device information when you visit our website.
We collect this information through:
- Online booking forms and inquiries
- In-person interactions at our facility
- Communications via email, phone, or social media
- Cookies and similar tracking technologies on our website (see Section 6 for details)
2. How We Use Your Information
We use your personal information for the following purposes:
- Booking and Payment Processing: To confirm and manage your paragliding reservations and process payments securely.
- Safety and Compliance: To assess your suitability for paragliding and ensure compliance with safety regulations.
- Communication: To respond to your inquiries, provide updates about your bookings, and share important safety information.
- Service Improvement: To analyze customer feedback and improve our services and website experience.
- Marketing: With your consent, to send you promotional offers, newsletters, or updates about our services.
- Legal Obligations: To comply with applicable laws, regulations, and safety standards.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your data with trusted partners and service providers under the following circumstances:
- Payment Processors: To securely handle payment transactions.
- Safety and Emergency Services: In the event of an emergency, we may share relevant information with medical or rescue services.
- Regulatory Authorities: To comply with legal requirements or safety audits.
- Service Providers: Third-party vendors who assist with website hosting, data analysis, or marketing (only with your consent where required).
All third parties are bound by strict confidentiality agreements and are only permitted to use your information for the purposes outlined in this policy.
4. Data Security
We take the security of your personal information seriously and implement robust measures to protect it, including:
- Encryption: Sensitive data, such as payment details, is encrypted using industry-standard protocols.
- Secure Servers: Your information is stored on secure servers with restricted access.
- Access Controls: Only authorized personnel have access to your data, and they are trained in data protection best practices.
- Regular Audits: We conduct periodic security reviews to ensure our systems remain secure.
While we strive to protect your information, no method of transmission over the internet is 100% secure. Therefore, we cannot guarantee absolute security but are committed to taking all reasonable steps to safeguard your data.
5. Your Rights Regarding Your Data
You have the following rights concerning your personal information:
- Access: Request a copy of the data we hold about you.
- Correction: Update or correct any inaccurate or incomplete information.
- Deletion: Request the deletion of your data, subject to legal and safety requirements.
- Objection: Object to the processing of your data for marketing purposes.
- Portability: Request that your data be transferred to another service provider (where applicable).
To exercise any of these rights, please contact us using the details in Section 9. We will respond to your request within 30 days.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and analyze site traffic. Cookies are small text files stored on your device that help us:
- Remember your preferences and settings
- Analyze website performance and user behavior
- Deliver personalized content and advertisements (with your consent)
You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.
7. International Data Transfers
If you are booking from outside India, your data may be transferred to and stored in India. We ensure that appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.
8.Refund Policy for Bir Paragliding
Full refund if cancelled 72 hours before scheduled flight.
50% refund for cancellations 24-72 hours prior.
No refund for cancellations within 24 hours or no-shows.
Cancellations Due to Weather:
If paragliding is cancelled due to weather, customers can reschedule for the next available slot or receive a full refund (minus INR 500 transport fee, if applicable).
Other Cancellations:
For cancellations due to government restrictions or unforeseen circumstances, alternate activities will be offered. If not feasible, a full refund will be processed.
Process:
Refunds processed within 7-10 working days to the original payment method.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any significant updates will be communicated to you via email or through a prominent notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your data.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
- Email: Rvaihospitality@gmail.com
- Phone: +91-7590975075
- Address: Bir Paragliding Space,Lading Site Chougan, Himachal Pradesh, India
We are committed to addressing your privacy-related inquiries promptly and transparently.